Today at The Cliff
You're quiet today, 15% occupancy and 11 guests. The week's big one is the Kazzy wedding, which takes the whole property Friday to Sunday. Three sign-offs need you this morning. Everything operational, like tonight's allergy dinner, is already routed to the front desk and kitchen.
Needs you today
4 open!
Confirm the lawn sequence for the Kazzy wedding
Two of the four BEOs give different lawn-prep deadlines. The Reception sheet says rake and manicure by 9 July, tent up on the 10th. The Ceremony sheet says mow by the morning of the 10th, without naming which lawn. Raised with Maintenance and Landscaping, one answer needed from you.
★
Sign off the Kazzy wedding setup
Full-property buyout Fri to Sun, 68 guests. Setup schedule ready for approval.
%
Approve the Grants' returning-guest rate
5th-stay regulars (115) asking for their usual rate on an August return.
$
Approve the Villa 2 AC repair quote
Flagged by maintenance ahead of next week's arrivals. $1,400.
On today
Tonight · Rock House dinner
Party of 8, 7pm · peanut allergy
3 arrivals
Palmer (birthday), Karjohn (anniversary), Okafor family (VIP villa)
2 VIPs in-house
Room 207 & Villa 4 · Expedia
2 departures
Settled · airport car booked
Pulled from this morning's reports, the availability forecast and overnight audit. Nothing re-keyed by hand.
The forward view
Reserved room nights · next 365 days
4,180nights
The forward book in one number, here is how the whole year ahead is filling.
44%of the year
of 9,490 sellable nights
from your forecast · 8–22 July
The next fifteen days, on the books
OccupancyWedding buyout
138 room nights on the books across the fifteen days, 35% average. The Kazzy wedding is a full-property buyout — all 26 rooms, 68 guests, 9–11 July — then a quiet spell before the book climbs back toward month-end. This is the forward view that never existed outside a PDF.
Fifteen days at a glance
8–22 JulRoom nights on the books
138
Average occupancy
35%
Guest nights
367
Arrivals
46
Departures
42
Busiest
9–11 Jul
This week's revenue meeting, already reconciled
One trading date · every source agreed
Roomkey PMS
data as of 8 Jul
current
IDEAS forecast
data as of 7 Jul
1 day behind
SynXis CRS
→
today · 16:28
current
InView trading date
Wednesday 8 July · reconciled
Today this page is a 14-page deck assembled by hand from three systems carrying three different data dates. Six forecast cells in this week's pack fail with divide-by-zero errors. InView reads each source on a schedule, lines the dates up and flags the gaps before the meeting starts.
from Roomkey · new bookings landed each week, any stay date
Weekly pickup
+$18,921 and 48 room nights this week. Direct bookings led the pickup (July, September, November), with Expedia, Booking.com and Hotelbeds behind them. July alone picked up +$13,463 and 37 nights.
from SynXis · net revenue, year to date
Where the bookings come from
Direct via PMS · 422 res$550,523 · 52%
Channel Connect (OTAs) · 321 res$338,929 · 32%
Booking Engine · 91 res$155,813 · 15%
GDS · 7 res$11,515 · 1%
Over half the book is direct — the high-margin channel. $285k gross was cancelled YTD; these figures are net, stripped at source.
from IDEAS · 2026 full-year forecast incl. group business
The year, month by month
$1.47m forecast at 33% occupancy, ADR $461 — $160k ahead of 2025. October and December carry the year; September holds 8 room nights against 780 available (1.03%) and the Group Returns lands in October, not September. Hover a month for the detail.
raised automatically from the reconciled sources
Watch list
| GAP | September is 8 nights sold. Gustazos republishing and Travelzoo (live 10 Jul) target it; a venue-only events package would too. |
| VERIFY | Two answers to one question. Roomkey has July at 28.8% on the books while next week's front office sheet shows 6 to 18% daily. Same hotel, different numbers. |
| LIVE | Roomkey payments went live this week. SynXis payment integration signed, expected within weeks. Ultimate Jet went live today; Delta and OTS Globe in final steps. |
| ENDED | Triptease agreement terminated. Retargeting spend released back to the budget. |
Ask the data
In house tonight, with the recognition built in
3 arriving, 1 staying over · tap a guest for the full profileDP
Devon Marsh & Naomi Palmer
Room 206 · 2 guests · 3 nights
✦ Naomi's birthday during the stay (they're recently engaged). Room decorated. Suggest a cake and card on arrival.
K
Mr & Mrs Karjohn
Room 204 · 2 guests · 4 nights
✦ Anniversary stay. Room decorated. Suggest sparkling wine on ice and a sunset table.
H
Rebecca & Marcus Hale
Room 207 · 2 guests · Expedia VIP
✦ Returning VIPs. Hold the cliffside cabana daily and set a late breakfast.
O
The Okafor family
Villa 4 · Expedia VIP · family of 5
✦ Villa VIPs with three children. Cots set, kids' welcome amenity, private chef booked Friday.
To do6
Confirm which lawn is mown Friday morning, and when the tent goes up
Maintenance & Landscaping · from 2 Kazzy BEOsOpen 6 days
Villa 2 air conditioning quote awaiting sign-off, $1,400
Maintenance · arrivals into Villa 2 from 14 JulyOpen 4 days
Final-check 206 before the birthday arrival
Housekeeping · from arrival
Sparkling wine on ice to 204 (anniversary)
F&B · from arrival
Confirm peanut-free menu — Rock House dinner, 7pm
Kitchen · allergy flag
Hold cliffside cabana for 207 (VIP)
Concierge · from recognition
In progress3
Villa 5 arrival still to check in
Front desk · Expedia, hotel collect · ETA 21:30Open today
Airport car for 112 departure, 11:15
Front desk
Kazzy wedding setup schedule with events
Events · BEO live
Done2
204 & 206 decorated ✓
Housekeeping
VIP briefing to housekeeping ✓
Duty manager
Handover for the evening shift
207 & Villa 4 are VIP (Expedia). Cabana held, late breakfast set, private chef Friday confirmed.
206 & 204 arriving — birthday and anniversary. Both decorated, cake and sparkling wine to follow.
Rock House dinner, party of 8 at 7pm. Peanut-free menu confirmed with the kitchen.
Room 112 departs 11:15. Airport car booked.
Kazzy wedding this weekend. BEOs live, setup schedule with events.
from Monique's front office schedule · Sat 11 to Fri 17 July
Next week's rota, pinned to demand
| Colleague | Sat 11 | Sun 12 | Mon 13 | Tue 14 | Wed 15 | Thu 16 | Fri 17 |
|---|---|---|---|---|---|---|---|
| Occupancy | 100% | 15.2% | 6.1% | 6.1% | 12.1% | 12.1% | 18.2% |
| Guests in house | 68 | 11 | 4 | 7 | 12 | 12 | 26 |
| Arrivals / departures | 0 / 0 | 1 / 22 | 0 / 3 | 2 / 2 | 2 / 0 | 0 / 0 | 2 / 0 |
| On duty vs guests | 10 on / 68 | 8 on / 11 | 13 on / 4 | 14 on / 7 | 14 on / 12 | 14 on / 12 | 15 on / 26 |
| Monique DeSouza | MOD | 8AM–4PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | OFF | OFF |
| Stephanie Latty | 9AM–5PM | OFF | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Ronaldo Rankine | 3PM–11PM | 3PM–11PM | 3PM–11PM | OFF | 11PM–7AM | OFF | 11AM–7PM |
| Patrick Hudson | OFF | 7AM–3PM | OFF | OFF | 3PM–11PM | 11AM–7PM | 11PM–7AM |
| Tanyah Farquharson | OFF | 7AM–3PM | 8AM–4PM | 11AM–7PM | 11AM–7PM | 3PM–11PM | OFF |
| Shanell Campbell | 7AM–3PM | OFF | 7AM–3PM | 3PM–11PM | OFF | 7AM–3PM | 3PM–11PM |
| Ranise Crook | 11AM–7PM | 11AM–7PM | OFF | 7AM–3PM | 7AM–3PM | OFF | 7AM–3PM |
| Jovain Noble | 11PM–7AM | 11PM–7AM | 11PM–7AM | 11PM–7AM | OFF | 11PM–7AM | OFF |
| Oshane Hayles | 11AM–7PM | 8AM–4PM | 9AM–5PM | 9AM–5PM | OFF | OFF | 9AM–5PM |
| Trace Ewen | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Taji Reid | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | MOD |
| Taneek James | 9AM–5PM | 9AM–5PM | OFF | OFF | MOD | 9AM–5PM | 9AM–5PM |
| Gabrielle Orgille | 9AM–5PM | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Taniecia Donalds | 9AM–5PM | OFF | 9AM–5PM | 9AM–5PM | OFF | 9AM–5PM | 9AM–5PM |
| Melissa Williams | OFF | OFF | 9AM–5PM | MOD | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Whitney Murray | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Oreta Barrett | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM |
| Sashagae Smith | OFF | OFF | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM | 9AM–5PM |
Monday 13 July13 colleagues rostered for 4 guests in house, 6.1% occupancy after the buyout departs. The 9-to-5 block barely moves all week.
Sunday 12 July22 departures in one morning with 8 on duty — the heaviest checkout of the week gets the thinnest early cover.
The pointThe rota is published as a PNG screenshot; occupancy lives in a different system. Put them on one page and the mismatch prices itself.
20
Covers tonight
12
From offsite
4
Rooms occupied
0
Out of order
3
Carried forward
0
Incidents
MOD report · Thursday 9 July
Nothing written yetOperations overview
Waiting for the day's board
Guest issues and feedback 1 logged
Waiting for the day's board
Outstanding tasks live from the board
Waiting for the day's board
Security and safety checks All clear
Waiting for the day's board
Incidents None
Waiting for the day's board
Every line is drafted from today's board, the arrivals report and the kitchen. The manager on duty checks it and sends it. Nothing is re-keyed.
J&S
Jola & Sodiq — the Kazzy wedding
9–11 July · full-property buyout · 110 attending, 68 in house · 4 BEOs · Taneek James
BEO live
Two lawn deadlines, on two different sheets. The Reception BEO tells Maintenance to rake and manicure the North Lawn by 9 July, with Sound Illusion raising the tent on the 10th. The Ceremony BEO tells Landscaping to mow by the morning of the 10th and never says which lawn it means. No tent start time is given anywhere. Nobody reading one sheet can see the other.
Attending
110
exp · gtd · set
Sleeping here
68
all 26 rooms
Arriving off site
42
gate, parking, transfers
Friday 10 July · Welcome Event
by 5:00pm
Setup, Housekeeping & Maintenance
Cliff Pods cleared of lounge seating · walkways and platform free of dirt, algae and debris · 6 cocktail tables with cloths · PA system and microphone
6:30pm
Welcome Event · Cliff Bar / Terrace
110 guests · rum punch, Red Stripe, assorted juices and sodas. Anything outside this list is billed to the guest.
Saturday 11 July · Wedding day
5:00pm
Ceremony · Sunset Vow Space
Aisle and platform clear of algae. Infused water table with rock glasses and servers. Cold towels handed out and collected. Two glasses of champagne to the couple on recessional.
5:30pm
Cocktail Hour · Cliff Bar / Terrace
8 cocktail tables and cloths in place by 4:00pm · Beverage option 2
7:00pm
Reception · North Lawn
Jamaican buffet · pumpkin bisque, jerk chicken, coffee and cocoa crusted flat iron, escovitch snapper, rice and peas, sticky toffee pudding. Restrooms refreshed hourly.
11:00pm
Prepaid bar closes
Guests pay for their own drinks from 11pm. Reception runs to midnight.
Prep, before the doors open
0 of 0 complete
Thu 9 Jul · Maintenance
Fri 10 Jul · Grounds & production
Fri 10 Jul, by 5:00pm · Welcome Event
Sat 11 Jul, by 4:00pm · Cocktail hour
Sat 11 Jul · Ceremony & reception
Vendors on property
Jans Decor · décor
Sound Illusion · production, tent 10 Jul
Otis Photography
Elite Media · video
Makeup by Pet
Rock House private dinner
Tonight · 7:00pm · party of 8 (Tanae Edwards)
Peanut allergy
7:00pm
Reserved dinner, 8 covers
Birthday for Taneil · dessert with candle
Note
Tanae Edwards — peanut allergy.
Kitchen notified · allergen-free menu confirmed
from the weddings & events tracker · confirmed 2026/27
The book, priced
| Jola & Sodiq — the Kazzy wedding · buyout | 9–12 Jul 26 | $53,118.75 |
| The Group Returns · rates live, first booking 9 Jun | 9–19 Oct 26 | TBC |
| Rueben & Candice · buyout | 6–9 Nov 26 | $50,142.75 |
| Jerk Championship · live, overflow at 4 partner hotels | 4–6 Dec 26 | TBC |
| Alexis & Josh · buyout | 10–13 Dec 26 | $47,161.50 |
| Gemma & Jamel · buyout | 18–22 Dec 26 | $75,494.50 |
| NYE Group · inventory closed | 28 Dec–2 Jan | TBC |
| Kerbie & Hanley · buyout | 18–21 Feb 27 | $54,710.25 |
| Walk the Cliff · rescheduled | Mar 27 · tbc | TBC |
| Nat & Dre · buyout | 24–27 Sep 27 | $43,332.75 |
Five priced buyouts are $324k of room revenue — against a $1.47m full-year forecast. Events carry this P&L, so the pipeline is the lead indicator, not the pace report.
from the W&E leads tracker
Leads worth watching
| Janelle George · wedding buyout Hot | Mar 28 | $45,000 |
| Danielle Handal · wedding, site visit in Aug Hot | Feb 28 | $45,000 |
| Carol Boehnke · yoga retreat Hot | Apr 27 | $43,000 |
Pattern the spreadsheet can't see: venue-only demand6 of the last 22 wedding enquiries asked for the venue without rooms and were turned away. InView counts them as they arrive. A priced venue-only package for the quiet weeks — August and September are nearly empty — turns declined enquiries into event revenue.
One more thing worth knowingThis lead list currently lives in a slide, with names and phone numbers pasted into PowerPoint every week. Here it updates itself and never leaves the building.
Most asked this week
The house handles the routine
Common guest and staff questions are answered by The House FAQ, before they reach your door.
Only the things that truly need you get escalated. Everything else the house handles.
InView by InVelocity · custom operations prototype for The Cliff
Illustrative prototype for discussion. Built on The Cliff's own 3–22 July reports and availability forecast; the 90- and 365-day projections and some guest details are sample, not a live feed.
Illustrative prototype for discussion. Built on The Cliff's own 3–22 July reports and availability forecast; the 90- and 365-day projections and some guest details are sample, not a live feed.